Privacy Policy

Our Commitment to Your Privacy

At VoiceForward Academy, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you interact with our website and services. We are committed to maintaining the trust you place in us by ensuring your data is handled responsibly and transparently.

This policy applies to all information collected through our website, email communications, and any other interactions you have with VoiceForward Academy.

Effective Date: November 2025

Information We Collect

Information You Provide Directly

When you contact us or register for our courses, you may provide us with personal information including:

Your name and contact details such as email address and phone number
Professional information relevant to your speaking development goals
Messages or inquiries you send through our contact forms
Payment information when you enroll in our courses
Feedback, testimonials, or reviews you choose to share

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information:

Your IP address and general geographic location
Browser type, operating system, and device information
Pages you visit and how you interact with our website
Time and date of your visits
Referring website or search terms used to find us

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our use of cookies, please review our Cookie Policy.

How We Use Your Information

We use the information we collect for the following purposes:

Course Administration and Communication

To respond to your inquiries and provide information about our programs
To process course registrations and manage your enrollment
To send course materials, schedules, and important updates
To communicate with you about your progress and provide feedback

Website Improvement and Analytics

To understand how visitors use our website and identify areas for improvement
To analyze website performance and optimize user experience
To troubleshoot technical issues and maintain website security
To conduct research and develop new features or services

Marketing and Promotional Communications

To send you information about upcoming courses or events that may interest you
To share educational content related to public speaking and communication
To conduct surveys or request feedback about our services

You can opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

Consent: When you voluntarily provide information through our contact forms or sign up for communications
Contract Performance: When processing is necessary to fulfill our obligations related to course enrollment and delivery
Legitimate Interests: When we have a legitimate business interest in processing your data, such as improving our services or preventing fraud
Legal Obligations: When we must process your data to comply with legal requirements

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We work with trusted service providers who assist us in operating our website, conducting our business, or providing services to you. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your data.

Legal Requirements

We may disclose your information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring organization. We will notify you of any such change and provide information about your choices regarding your data.

How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. The specific retention period depends on the nature of the information and the purpose for which it was collected:

Contact form inquiries: Retained for up to two years from last contact
Course enrollment records: Retained for seven years for legal and administrative purposes
Marketing communications: Retained until you unsubscribe or request deletion
Website analytics data: Typically aggregated and anonymized within 26 months

How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

Encryption of data in transit using secure protocols
Regular security assessments and updates to our systems
Access controls limiting who can view your personal information
Staff training on data protection and privacy best practices
Secure storage systems with regular backups

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

Your Privacy Rights

You have certain rights regarding your personal information. Depending on your location and applicable laws, these rights may include:

Right to Access

You can request a copy of the personal information we hold about you.

Right to Rectification

You can request that we correct any inaccurate or incomplete information.

Right to Erasure

You can request deletion of your personal data, subject to certain legal exceptions.

Right to Restrict Processing

You can ask us to limit how we use your information in certain circumstances.

Right to Data Portability

You can request a copy of your data in a structured, commonly used format.

Right to Object

You can object to processing of your data for certain purposes, including marketing.

Right to Withdraw Consent

Where processing is based on consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe as required by applicable law.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided below. We will process your request promptly and in accordance with applicable data protection laws.

Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

International Data Transfers

We operate primarily in, but some of our service providers may be located in other countries. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by posting a prominent notice on our website or by sending you an email. We encourage you to review this policy periodically to stay informed about how we protect your information.

VoiceForward Academy